Leadership & strategy

T&S Maturity Check

Six pillars, 25 questions, 5 minutes. See where your program stands, and where to fix first.

Pick the level that best matches how you operate today, not the aspirational version. We’ll score each pillar from Reactive to Adaptive, then average across pillars for an overall band. The point isn’t to feel good or bad about a number; it’s to find the two or three places that’ll move the needle most.

Policy & Standards

How complete, clear, and adaptive are your written rules.

Q1 How complete are your written policies across harm areas?

Q2 When a moderator hits an ambiguous case, what do they reach for?

Q3 When policy changes, how does it reach moderators and detection systems?

Q4 How do you handle policy edge cases that come up in production?

Detection

How proactively you find harm and emerging threats.

Q1 How do you find harms on your platform?

Q2 Can you size a problem before deciding how to respond?

Q3 How fast can you detect a new trend (a new scam, slur, manipulation pattern)?

Q4 Do you know which users are most affected by which harms?

Enforcement & Operations

How consistently, quickly, and humanely you act.

Q1 How consistent is your enforcement across moderators?

Q2 What is your mix of automated vs. manual review?

Q3 When a new threat emerges, how fast can you update automated enforcement?

Q4 Do you have playbooks for major incident types (CSAM, terror, viral hoax, brigading, etc.)?

Q5 How do you support moderator wellbeing?

Safety by Design

Whether T&S shapes the product before launch, not after.

Q1 When does T&S get involved in product launches?

Q2 Do you red-team or dogfood new features for abuse pre-launch?

Q3 Is there a real feedback loop between T&S and product/engineering?

Q4 Do you account for vulnerable users in product decisions?

Learning & Adaptation

Whether you actually get better over time, or repeat the same mistakes.

Q1 What do you do with appeals data?

Q2 What happens after a major incident?

Q3 How is policy and detection updated based on data?

Q4 Do you participate in industry coalitions or share signals externally?

Governance & Transparency

Whether T&S has the authority, metrics, and openness to be trusted.

Q1 Who owns T&S at your company?

Q2 Can you produce a transparency report?

Q3 Do you measure and publish moderation accuracy and error rates?

Q4 Is policy decision-making documented for outside scrutiny?

0 of 25 answered

This is a free mini-tool.

Knowing your maturity is the first step. Musubi gives you the production-grade tooling to actually move up the curve — across policy, detection, enforcement, and reporting.

See the full platform